Please read these Terms of Service (“Terms”) carefully before using the services offered by DIA.

These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and DIATECH DOO TETOVO, located at Marshal Tito br. 60, Tetovo, North Macedonia (“DIA”, “Company”, “we”, “our”, or “us”).

By accessing or using the DIA mobile application, web platform, or any related services (collectively, the “Service”), you agree to be bound by these Terms.

If you do not agree with these Terms, you must not access or use the Service.

By using the Service, you represent that you are at least 18 years old, or at least 13 years old with supervision of a parent or legal guardian, and legally capable of entering into this agreement.

1. Scope of the Service

DIA provides digital tools designed to help individuals better understand their metabolic health, lifestyle habits, and health-related data.

The Service includes:

DIA Mobile Application (B2C)
A mobile application used by individuals to track lifestyle behaviors, metabolic health metrics, and personal health data.

DIA Web Platform (B2B)
A web platform used by healthcare professionals, clinics, or organizations to view user data and insights for informational monitoring purposes.

The Service may include features such as:

• health and lifestyle data tracking

• nutrition logging and analysis

• glucose and metabolic data visualization

• personalized lifestyle insights

• behavioral analytics and pattern detection

• goal tracking

• personalized challenges

• progress monitoring

• integrations with third-party health platforms and devices.
  
  

2. User Onboarding and Personal Information

To personalize the Service and generate relevant insights, users may be asked to provide information during the onboarding process.

This information may include:

• age

• gender

• country of residence

• height and weight

• diabetes type

• diabetes treatment type

• lifestyle habits

• exercise frequency or activity type

• sleep patterns

• hydration habits

• medical history information voluntarily provided by the user

• challenges related to managing diabetes or metabolic health

• personal health goals.

This information is used to personalize the user experience and generate lifestyle insights within the Service.

Users are responsible for ensuring that the information they provide is accurate and up to date.

3. Not Medical Advice and Not a Medical Device

DIA is a wellness and lifestyle application designed to help users better understand health-related data and lifestyle behaviors.

The Service is not a medical device and is not intended for the diagnosis, treatment, cure, mitigation, or prevention of any disease.

The Service does not provide medical advice, diagnosis, or treatment.

All insights, analyses, scores, trends, and recommendations generated by the Service are intended solely for informational and educational purposes.

Users must not rely on the Service for medical decision-making.

Before making decisions regarding:

• medical treatment

• medication usage

• insulin dosing

• dietary changes

• exercise routines

• or other health-related actions

users should consult a qualified healthcare professional such as a doctor or endocrinologist.

Use of the Service is entirely at the user's own risk.

4. AI Insights and Automated Analysis

The Service may use artificial intelligence and automated algorithms to analyze user data and generate insights.

These insights may include:

• identifying patterns between lifestyle habits and metabolic metrics

• suggesting lifestyle adjustments

• analyzing nutrition habits

• interpreting glucose or activity trends

• explaining health metrics and scores.

AI-generated outputs are automatically produced and may contain inaccuracies or incomplete interpretations.

Such outputs are provided for informational purposes only and must not be interpreted as medical advice.

5. Nutrition Data and Food Databases

The Service may provide nutrition information sourced from third-party databases.

Users may also create custom meals or log foods through barcode scanning.

Nutrition information displayed in the Service may include:

• calories

• protein

• carbohydrates

• fats

• fiber

• sugar

• estimated glucose impact.

DIA does not guarantee the accuracy or completeness of nutritional data.

Users are responsible for verifying ingredients and nutritional information before consuming food.

6. Medication Logging

The Service may allow users to log medications or insulin doses for personal tracking.

Medication logging features are intended solely for personal record keeping.

DIA does not verify medication information and does not provide dosage recommendations or treatment guidance.

7. Insulin Tracking

Users may log previously administered insulin doses within the Service.

The Service does not calculate insulin dosages, recommend insulin adjustments, or provide treatment instructions.

Users should consult healthcare professionals regarding insulin therapy.

8. Health Scores and Algorithmic Metrics

The Service may generate proprietary scores designed to help users understand lifestyle patterns and metabolic behaviors.

These scores may include:

• Glucose Score

• Meal Score

• Food Quality Score

• Activity Score

• Hydration Score

• Sleep Score.

These scores are generated using proprietary algorithms developed by DIA.

They are not clinical measurements or medical assessments.

9. Weight Management and Nutrition Guidance

The Service may calculate metrics including:

• Body Mass Index (BMI)

• Basal Metabolic Rate (BMR)

• daily calorie targets

• macronutrient suggestions.

These calculations are based on generalized formulas and may not be suitable for all individuals.

Users should consult a healthcare professional before making significant dietary or weight management changes.

10. Activity Tracking and Energy Estimates

The Service may estimate energy expenditure using metrics such as:

• step counts

• recorded exercises

• metabolic equivalent of task (MET) values.

Calorie burn estimates are approximate and may differ from actual values.

11. Personalized Challenges

The Service may provide daily or weekly challenges designed to encourage healthy lifestyle behaviors.

These challenges may include:

• activity goals

• hydration goals

• sleep targets

• nutrition targets

• glucose management goals.

Some challenges may be personalized based on user data.

Challenges are motivational tools and are not medical recommendations.

12. Third-Party Services and Integrations

The Service may integrate with third-party health platforms, devices, and software providers.

These may include:

• Apple Health

• Health Connect

• Google Fit

• continuous glucose monitoring systems such as Dexcom G7 and FreeStyle Libre.

• Garmin

DIA may rely on integration infrastructure providers to facilitate connections with these external systems.

Through these integrations, the Service may receive health and activity data including glucose readings, steps, sleep metrics, and other information.

DIA does not manufacture or control third-party devices or services and is not responsible for:

• accuracy of transmitted data

• device malfunctions

• interruptions in integration services

• delays or errors in data synchronization.

Use of third-party devices may also be governed by their own terms and privacy policies.

13. User Authorization for Data Sharing

The Service may allow users to authorize healthcare professionals, clinics, or other trusted parties to access their health and lifestyle data through the DIA web platform.

By granting such authorization, users acknowledge that the authorized healthcare provider may access their health metrics, reports, and lifestyle data within the platform.

Users may revoke access to their data at any time through the Service settings.

14. Data Sharing with Healthcare Providers

If a user chooses to share data with a healthcare provider, the provider may review lifestyle metrics, glucose data, and other health-related information within the DIA web platform.

Healthcare providers may store, export, or integrate such information into their own medical record systems.

DIA does not control how healthcare providers process, store, or use data once it has been accessed through the platform.

Healthcare providers are responsible for complying with all applicable medical and data protection regulations.

15. Emergency Use Disclaimer

The Service must not be used in medical emergencies.

If you believe you are experiencing a medical emergency, you should immediately contact emergency services or a qualified healthcare provider.

16. Professional Use

If the Service is used by healthcare professionals or clinics through the DIA web platform, the platform serves only as a data visualization and monitoring tool.

Healthcare professionals remain solely responsible for:

• interpreting medical data

• verifying the accuracy of information

• making medical decisions and treatment recommendations.

DIA does not provide clinical decision support.

17. User Accounts

Users may create accounts using:

• email address

• phone number

• Apple ID

• Google account

• Facebook account.

Users agree to maintain the confidentiality of their login credentials and are responsible for all activity under their account.

18. Free Trial and Subscriptions

DIA may offer a 14-day free trial for new users.

After the trial period ends, access to certain features may require a paid subscription.

Subscription plans may include:

• monthly plans

• three-month plans

• annual plans.

Subscriptions purchased via mobile devices are processed through:

• Apple App Store

• Google Play Store.

DIA may rely on third-party billing providers to manage subscription billing.

Subscriptions automatically renew unless canceled before the renewal date.

Refund requests must be submitted directly to the respective app store provider.

19. Acceptable Use

Users agree not to:

• violate applicable laws

• submit false or manipulated health data

• attempt unauthorized access to systems

• introduce malicious software

• scrape or extract platform data

• reverse engineer the Service

• use the Service to build competing products

• exploit the Service for unauthorized commercial purposes.

DIA may suspend or terminate accounts that violate these rules.

20. Data Accuracy and User Responsibility

Users acknowledge that the accuracy of insights generated by the Service depends on the accuracy and completeness of the data they provide.

Users are responsible for ensuring that manually entered information, device connections, and other inputs are accurate.

DIA is not responsible for errors resulting from incorrect or incomplete user-provided data.

21. Platform Availability

DIA aims to provide reliable and continuous access to the Service; however, availability may occasionally be interrupted due to:

• system maintenance

• technical issues

• third-party service disruptions

• unforeseen circumstances.

DIA does not guarantee uninterrupted access to the Service.

22. Privacy and Data Protection

DIA processes personal data in accordance with its Privacy Policy and applicable laws including the General Data Protection Regulation (GDPR).

23. Research and Aggregated Data

DIA may use anonymized and aggregated data for:

• research

• health analytics

• product improvement.

Such data will never identify individual users.

24. Intellectual Property

All intellectual property rights in the Service are owned by DIA or its licensors.

Users receive a limited license to use the Service for personal purposes.

25. Account Termination

DIA may suspend or terminate accounts that violate these Terms.

Users may request account deletion at any time through the application or by contacting support.

26. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

DIA does not guarantee uninterrupted service or accuracy of insights.

27. Limitation of Liability

To the maximum extent permitted by law, DIA shall not be liable for:

• medical decisions made by users

• inaccurate device data

• service interruptions

• indirect or consequential damages.

Total liability shall not exceed the amount paid by the user in the previous 12 months.

28. Governing Law

These Terms are governed by the laws of the Republic of North Macedonia.

29. Contact Information

DIATECH DOO TETOVO
Marshal Tito br. 54
Tetovo, North Macedonia

Email: contact@diahealth.co
Support: mario.mijatovic@diahealth.co

Website: https://diahealth.co

30. Apple App Store Terms

If you downloaded or accessed the Service through the Apple App Store, you acknowledge and agree that:

These Terms are concluded between you and DIATECH DOO TETOVO, and not with Apple Inc. Apple is not responsible for the Service or its content.

Apple has no obligation to provide any maintenance or support services with respect to the Service.

In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Service to you, if applicable. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service.

Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including but not limited to:
(i) product liability claims,
(ii) any claim that the Service fails to conform